In Focus


The Consumer Protection Act 1986 protects the interests of 'consumers' of goods and services. Each time, one buys a medical good or medicine from a chemist or avails the services of a doctor, homeopath, physiotherapist, dentist, etc. s/he qualifies as a buyer of goods or services and is covered under the Consumer Protection Act. DraftCraft provides a wide range of media-legal services to 'consumers' and 'providers' of medical services.

DraftCraft's Media-Legal Services are offered to:
- Patients consulting private doctors
- Patients consulting public hospitals
- Patients associations
- Private doctors, practitioners and paramedics
- Doctors and paramedics in public hospitals
- Dentists, physiotherapists, psychiatrists, etc.
- Homeopaths, ayurvedic practitioners, unani doctors
- Hospitals, nursing homes, clinics
- Hospitals and Medical associations
- Pathology labs, diagnostic centres, MRI and CT-Scan clinics
- Chemists, pharmaceutical companies

A conflict of interest or unethical practice executed by doctors, hospitals or paramedics can be addressed with the Medical Council of India, exposed through the media or taken to consumer court for redressal.

Products and Services provided by DraftCraft:
Legal: Consultation, Representation, Bargaining, Legal Discussions, Negotiation, Issuance of Notices, Intervention for Consumer forum, Drafting Notices and Documents, Conciliation and Settlement, Analysing and Contesting Consent, Contest Mode of Treatment, Conduct Audits to Ensure Compliance, Advocacy, Treatment Investigation, Legal Clearance, Coordination With Associated Authorities, Coordinating with Law Enforcement Agencies, others.
Media: Initialise a Media Campaign, Generate Content i.e. Articles, Columns, White Papers, Reports, Research Papers, Short Films, Documentaries, Shows
Educational: Conduct Workshops, Talks, Lectures, Sessions on various aspects of Consumer Protection for Consumers and Providers of Medical Services

To contact DraftCraft for any of the services listed above, send an email to Please note all services provided by DraftCraft are chargeable.